Quality products for wholesale pricing! ...

FAQ - Frequently Asked Questions

What are your hours? 
Our order lines (Toll Free 1-800-492-6284, Local 1-678-474-0805) are available Monday through Friday from 9:00 a.m. through 6:00 p.m. Eastern Standard Time.  Fax lines are open 24 hours (1-678-474-0103).

How do I know if an item is in stock? 
Currently our website does not indicate our inventory level. However, if you need an item immediately and need to know if it is in stock, please call or email us to verify.

How do I change my order? 
To change your order, please call or email us. Please note that it may not be possible to change an order that is in the process of shipping. Additionally, custom products, may not be changed or cancelled once production has begun.

Can I cancel an order? 
If you need to cancel an order call customer service to make arrangements. If product has shipped, or a custom order is in process we may not be able to fulfill your request.

Do you provide quotes? 
Amati specializes in meeting your custom requirements. Our highly trained staff is here to help you with your needs. In order to insure the best prices, each quote request is carefully reviewed. For this reason, quotation preparation may require up to 48 hours. Acceptance of a quotation is our indication that the quote has been approved per the specifications listed. Amati cannot be held responsible for any discrepancies overlooked during the customers' review process.

What if I need more information about a product? 
We understand that each customer has different needs. If your product questions are not answered on our website, please call or e-mail us to inquire. We are happy to seek out whatever information you need.

Can I place an order for custom products? 
In most instances, yes! Custom orders require payment in advance. Please be certain of all details and specifications as custom orders are not cancelable or returnable..

Can I special order an item that is not listed on your website or catalog?
We are happy to assist you in ordering any item offered by our manufacturers and Distributors. Please note that most special orders take slightly longer than stock orders, and are non-returnable.

How often do your change your prices? 
Prices and terms are subject to change at any time, without notice. All shipments will be made at prices prevailing at time of order. Orders requested beyond delivery schedules may be assessed a price increase.

What are your terms of liability? 
Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products, or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received the goods.

What forms of payment do you accept? 
On our website we accept Mastercard, Visa, American Express and Discover. 
If you would like to pay by check or money order, please call us. 

Is it safe to use a credit/debit card on your website? 
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of security measures to ensure your information is protected from unauthorized access.

Do you charge sales tax? 
Sales tax is charged on all orders delivered to Georgia. For orders outside of GA, sales tax is not charged on most items, although there are a few exceptions. 

For Georgia customers who are tax exempt, please fax a copy of your tax exempt certificate to 678-474-0103 or e mail at sales@amatiproducts.com and call to place your order.

How do you ship? 
All products ship F.O.B. Warehouse at the customer's expense unless otherwise quoted. Our preferred method of shipping is via UPS ground. Certain products will need to ship by LTL truck line and we will choose the best way unless otherwise requested.

How much does it cost to ship? 
Shipping costs are based on the size and weight of the merchandise, the number of boxes, and the distance of the shipment. 

How can I calculate the shipping cost? 
Once you place an item in your shopping cart, you may enter your zip code to determine the shipping rate.

How long do shipments take? 
In-stock items usually leave our warehouse within one business day and the average delivery time is 2-4 business days. Unfortunately, specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. However, if you need to know if an item is in stock, please call or email us.

Can I have an order rush shipped? 
Some items may be eligible for rush shipment via UPS and LTL Trucks. Additional shipping charges may apply. If this is a service you need, please call us to inquire. 

What countries do you ship to? 
Currently we ship within the United States and Canada.

Will I have to sign for my packages? 
Yes we do require a signature. 

How can I track my package? 
For all online orders, once an item has shipped you will receive an email containing the tracking number. In addition, you may visit our “Order Status” page to check on the status of your order. If an item has not shipped, you may call or email us to inquire.

What if an item is missing from my order? 
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call us within 3 business days of receipt at 1-800-492-6284.

What do I do if a delivered item is damaged?
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective please call us within 3 business days to report any damage. Please make sure to keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined.

Must I accept damaged product?
That depends on how bad the damage is. If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment. If the merchandise is not totally damaged, you must accept it—but be sure to have the driver note and initial the damage on the delivery receipt.

Keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined. You may file a claim with the carrier or contact us for further instructions at 1-800-492-6284. You must pay all additional costs incurred if any shipments are returned to us as a result of your unexcused delay or failure to accept proper delivery.

NOTE:
It is very important that you examine each carton in the presence of the driver, at the time of delivery, because according to federal law, once you sign for merchandise, you become responsible for it. The only exception is if you or the driver note any damage on the delivery receipt at the time of delivery. We are bound by time constraints imposed by freight companies and the law. Claims received by the carrier after fifteen (15) calendar days from the delivery date cannot be honored, so you must notify us within three (3) business days of delivery if you want us to help you process the claim.

Return Questions 
Our Hassle-Free Return Policy is designed to make returns as easy as possible for you. We accept most product back in its original packaging up to 30 days from the date of purchase. Shipping charges and restock fees may apply.

If you have questions about our Return Policy, please see below or call us at 1-800-492-6284

How do I return an item? 
All returns require a return authorization number from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Service at 1-800-492-6284.

What condition do returned items need to be in? 
All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.

Who pays the shipping cost for returned items? 
Items returned due to a customer's ordering error will be charged freight and the customer is responsible for shipping the item back, and paying the return shipping. Freight charges will not be credited on orders returned due to customer's ordering error.

Will I have to pay a restocking fee for a returned item? 
Items returned within 30 days of delivery, that are in new condition, will not be assessed a restocking fee.

Can closeout items be returned? 
No returns accepted on Closeout Items. All sales are final.